At Fineline Compliance Services Ltd (“Fineline”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the responsible handling of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and related digital platforms (collectively, the “Site”) in connection with the services we provide (“Services”).
By accessing our Site or using our Services, you acknowledge and agree to the terms of this Privacy Policy. It should be read in conjunction with our Terms and Conditions, as both govern your use of our Site and Services.
1. Our Commitment to Privacy
Respecting your privacy is central to the way we operate. We collect and process personal data only when necessary, and always with the highest standards of security, transparency, and legal compliance. This policy outlines what information we collect, how we use it, and the choices you have.
2. What This Policy Covers
This Privacy Policy applies to all users (“you”, “User”) who interact with our Site and Services. It explains:
a. What personal information we collect
b. How and why we use it
c. When we may share it
d. Your rights and choices
If you have any questions or concerns about this policy, please contact us directly using the contact details provided at the end.
3. Information We May Collect
We may collect the following types of personal information:
a. Contact details, such as your name, phone number, email, or address
b. Business-related information, particularly for compliance purposes
c. Usage data, including how you interact with our website and services
d. Regulatory and identity documentation, when required by law
It will normally be clear when personal data is being collected. For example, when you fill out forms, contact us directly, subscribe to updates, or create a profile on the Site.
4. How We Use Your Information
Your personal information is used strictly for the purpose it was provided. These may include:
a. Managing client relationships and service delivery
b. Responding to inquiries or requests via forms or email
c. Assisting with compliance audits or investigations
d. Preparing for or responding to regulatory visits or interactions
e. Sending important updates or communication
f. Improving our Site and tailoring your user experience
We never sell your personal data. We share it only as required by law or when necessary to perform our services.
5. Data Security & Transmission
While we employ best-practice security measures, no method of data transmission over the internet is entirely secure. Fineline takes reasonable steps to preserve the integrity and security of your information, including:
1. Preventing unauthorized access or modification
2. Protecting against loss or misuse of your data
3. Regularly reviewing and enhancing security protocols
Users are advised to take their own precautions to protect their systems from viruses or malware. Fineline is not responsible for damage resulting from external threats or issues outside of our control.
6. Data Protection Principles
As a registered data controller under the Mauritius Data Protection Act 2017, we are committed to upholding the following principles:
a. Data is processed lawfully, fairly, and transparently
b. Collected for specified, legitimate purposes
c. Relevant and limited to what is necessary
d. Accurate and kept up to date
e. Retained only for as long as necessary
f. Securely processed to prevent loss, damage, or unauthorized access
g. Not transferred internationally without proper protection
All Fineline employees are expected to comply with these principles.
7. Disclosure & Confidentiality
We treat your personal data as confidential. Disclosure is limited to the following circumstances:
a. When legally required (e.g., court orders, investigations)
b. To law enforcement if illegal activity is suspected
c. To protect our rights or the safety of users or the public
We reserve the right to report unlawful activity and cooperate with regulatory authorities as needed.
8. Use of Cookies
Our Site uses cookies to identify users, understand behaviour, and enhance functionality. Cookies help track:
a. Browser type
b. User activity on our Site
c. Navigation to and from third-party links
By using our Site, you consent to our use of cookies. You may disable them in your browser settings, though this may affect certain features.
9. Key Terms and Definitions
a. Personal Data: Information identifying a person, directly or indirectly
b. Data Controller: Entity that determines how and why data is processed
c. Data Processor: Entity processing data on behalf of a controller
d. Biometric & Genetic Data: Unique data from physical or biological traits
e. Special Categories of Data: Sensitive data including race, health, political views, etc.
f. Pseudonymisation: Alteration of data to prevent direct identification
10. Your Consent and Rights
By using our Site, you agree to the processing of your personal data. You have the right to:
a. Request access to your personal data
b. Correct or update inaccuracies
c. Withdraw consent where applicable
d. File a complaint with the data protection authority
11. Breach Notification
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay. Notifications will include the nature of the breach, potential consequences, and measures taken or proposed to address it.
12. Children's Privacy
We do not knowingly collect or process personal data of individuals under the age of 16 without the consent of a parent or legal guardian. If we become aware that such data has been collected without appropriate consent, we will take steps to delete it promptly.
13. Profiling and Automated Decision-Making
If we use your personal data to make decisions based solely on automated processing, including profiling, we will inform you of the logic involved, the significance, and the potential consequences of such processing. You have the right to request human intervention and challenge any automated decisions.
14. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our Site constitutes acceptance of any updates.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Fineline Compliance Services Ltd
Email: Vidya@finelinecompliance.com
Phone:+230 467 6565 | + 44 7449 319
Address: E381 Rue des Metiers, Ebene City, Mauritius
If your concerns are not resolved, you may contact the Data Protection Office of Mauritius via http://dataprotection.govmu.org/.